• Seestar FAQ

FAQ

Here is the list of frequently asked question, you can find the answer by click the question. If you have a question and answer that is not asked and answered on this pages, please let us know it what you care by fill out the contact form below.

Can i have a sample order?

Yes, we welcome sample order to test and check quality, just please inform the specific models, size, power, color temperature. And mixed samples are acceptable.

How about the delivery time?

1-5 days for samples, mass production time needs 1-2 weeks after get payment.

What is your MOQ?

Different MOQ are required based on different models. For small watt module, 1000pcs. For high power supply, 100-500pcs.

Warranty?

3 years warranty normally. Life span can be designed base on your requirement.

What’s the payment?

We accept T/T, PAYPAL,UNIT WESTERN.

How to deal with the faulty?

• Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
• Secondly, during the guarantee period, we will send new products with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Is it ok to print my logo on led driver products?

If bulk order, it is acceptable.

How do you ship the goods?And how long?

Usually ship by DHL, UPS, FedEx or TNT. It usually takes 4-6 days to arrive. Airline and sea shipping also optional.

  • Have Question?

    Still have question?You can fill out the contact form at the right, we’d like to here from you.
    Want know more detail about our after-service? Check out the our customer service here: After-sales Service.
    Need our professional technical support?Visit here to get more helpful information: Technical Support.
    In case you didn’t find the help you were looking for in the way above you can send a message by the contact form right here.

  • Reach to Us

    Are you looking for experts in LED driver?
    Our Tech Services Support is just a click away for your answers. And you also can reach us by the form right, to locate an LED Driver Expert in your area.
    If you need additional information email seestar@cnseestar.com
    or call +86 755 27249819.

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